It is a long time since I had a rant!... Three weeks ago DH renewed our car insurance with Saga. Two forms, one cheque in the same envelope. He received his new cover note but I didn't. We waited a couple of days to take account of the variance of 2nd class post and then I telephoned to find out if my car insurance was on the way. No!...........because he had paid on one cheque "they" decided that he had overpaid and they were returning a cheque for the over payment. No one could explaine what had happened to my original form but they would send me some more forms. They sent the forms which we completed and sent off with a new cheque. As of today still no "over payment "cheque! Another phone call tomorrow!!
That was yesterday. I was told that I had now been insured and the second cheque would be returned to us. Today my cover note arrived but another phone call had to be made because, on checking the bank, they had cleared both the original cheque and the second one. I was told it will take TEN DAYS to issue the cheque for the money they owe us. Luckily for you words fail me and I won't even start on the press this button, key in this number calls I had to tell the bank we were going on holiday.
Photo is me as Old Min in "The Matchgirls".
I
4 comments:
oh come on let go and give us the full rant - this kind of thing seems to be happening more and more lately - I think people just can't be bothered to do their jobs properly...maybe they are too busy on Facebook or writing their blogs rather than processing our forms - what do you reckon?
Good grief....I feel like ranting along with you! I think Clare has a point there.
OH you poor thing, this sort of thing seems to happen far too often, hope you get your money back in ( what seems to be statuary) ten days.
Words fail you! a first...........
Post a Comment